ZetaSafe Status

All Systems Operational

About This Site

ZetaSafe publishes up-to-date information on service availability on this site. Visit any time to get current status information, or "Subscribe to System Updates" to setup automatic notifications of issues by email. If you are experiencing an availability or performance issue that is not described below, please inform us at support@zetasafe.com

Website Operational

Report Generation Operational

Email Delivery Operational

ZetaMobile Operational

ZetaSurvey Operational

Other Services and REST APIs Operational

PlanetFM Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2019

No incidents reported today.

Dec 5, 2019

ZetaSurvey App Update - Android 9.4.0 update

Completed - The scheduled maintenance has been completed.
Dec 5, 16:08 UTC

Scheduled - The latest version of ZetaSurvey for Android has been released. Please synchronise your data and update the app.
>Added the ability to preview files attached to file upload questions.
>Users can now choose between the front and back camera within the app camera control.
>Other bugfixes and improvements.
Dec 5, 16:08 UTC

Dec 4, 2019

No incidents reported.

Dec 3, 2019

ZetaMobile - Syncing Issue

Postmortem - Read details
Dec 4, 14:13 UTC

Resolved - Thank you for patience with the temporary sync issue. We can confirm that the problem is now resolved
Dec 3, 12:20 UTC

Update - We are continuing to work on the solution and are actively in contact with their engineers. We apologise for the on-going disruption.
Dec 3, 11:56 UTC

Investigating - We are experiencing a temporary disruption to sync for our original ZetaMobile app.

Our team are working with our provider to resolve this now. Data can still can still be collected but you will be unable to sync for a short while so please ensure devices are kept safe and charged. We will bring a further update in 20 minutes"
Dec 3, 11:30 UTC

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

Service Unavailability

Resolved - Reports of service unavailability between 01:21 - 01:43 UTC.

Website and Mobile syncing were effected during this time. Any mobile syncing would not have completed during the window but would have completed successfully after.

The services were completely restored within that time, however we are continuing to investigate this issue with our hosting partner Microsoft to the root cause and will aim to provide a full RCA once more is known.

We apologise for any inconvenience this may cause.
Nov 29, 01:30 UTC

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

Nov 22, 2019

ZetaSafe Website Update - Build: 201910051014

Completed - The scheduled maintenance has been completed.
Nov 22, 15:15 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 21, 15:20 UTC

Scheduled - Improvements

Now you can email documents (with metadata) to the following locations:
>Clients
>Location Notes
>Location Notes via Job Number
>Asset Notes
>Result Notes
>Assets

If you're interested in emailing documents to ZetaSafe, please get in touch with your account manager for more information.

Other Optimisations - We constantly monitor and adapt ZetaSafe for speed, performance & security.

ZetaSafe status and updates can be accessed here or by simply clicking the 'System Status' link at the bottom the website. New alerts will show as a notification bar on the web page.
Nov 21, 15:13 UTC